Do you have questions about hiring cleaning services? Do you have questions about how we do things? Take a look in the Q&A below! If you don’t feel satisfied with the information here, feel free to schedule a consultation HERE or send an email to [email protected].
Q: What services does a cleaning service typically offer?
A: A cleaning service typically offers a range of services, including standard cleaning tasks such as dusting, vacuuming, mopping, and bathroom and kitchen cleaning. They may also provide additional services like window cleaning, carpet cleaning, upholstery cleaning, deep cleaning, move-in/move-out cleaning, and post-construction cleaning. We offer all of these services, and more. See the full list of services here.
Q: How often should I schedule cleaning services?
A: The frequency of cleaning services depends on your specific needs and preferences. Many clients opt for weekly, bi-weekly (every two weeks), or monthly cleaning services for ongoing maintenance. However, you can also schedule one-time cleanings for special occasions or as needed.
Q: Are cleaning products and equipment provided by the cleaning service?
A: We bring our own industry-standard cleaning solutions tools, cleaning products and equipment for the best results. However, you can also discuss specific preferences or provide your own products if desired.
Q: Are the cleaning staff members trained and insured?
A: We have ensured that staff members are trained, experienced, and insured. Background checks may also be conducted to ensure the safety and security of clients.
Q: Can I request specific tasks or areas to be cleaned?
A: Yes, you can request specific tasks or areas to be included in the cleaning service. Our staff is flexible and can work with you to accommodate your specific needs and preferences.
Q: How long will a cleaning service visit take?
A: The duration of a cleaning service visit depends on several factors, including the size of the space, the specific tasks requested, and the number of cleaning staff assigned to the job. You may also request a specific time frame, such as an hour. for cleaning.
Q: Is it necessary to be present during the cleaning?
A: During the initial cleaning it is necessary to be available to let the cleaning crew inside. Because our cleans are custom it is necessary to do a final walkthrough at the end of the cleaning service to verify you cleaning is satisfactory. After the initial cleaning service if you choose to have a regular cleaning schedule is not necessary to be present during the cleaning service, as long as you have provided access to the cleaning staff. Many clients feel comfortable providing a key, security code, or arranging for someone to let the cleaners into the premises. However, some clients prefer to be present during each clean to discuss specific requirements.
Q: How do I pay for cleaning services?
A: Payment is due at the time of service. We accept Cash, Credit Cards, Zelle, Cash app and check. If you have a regular cleaning schedule, we do recommend that you place a credit card on file with us.
Q: What if I am not satisfied with the cleaning service?
A: Maryland Cleaning Services strives for customer satisfaction. If you are not satisfied with any aspect of the service, reach out to us at 410.444.8880 and we will address your concerns.